Terms & Conditions
Terms & Conditions
Conditions.
We sell to individuals, companies, associations and authorities.
Prices are shown both without and including VAT. If you register as a customer you can see previous orders, save favorites in a list, review products etc.
Prices and payment
In the shop prices are shown incl. And excl. VAT. In the checkout, all information including VAT and the VAT are specified separately.
We reserve the right to change prices in circumstances beyond our control
(for example, currency fluctuations, increased purchase or production prices or increased VAT).
In addition, we reserve the right to cancel orders where the goods are obviously incorrectly priced.
At the checkout, through Svea Ekonomi you can choose to pay either by card (MasterCard or Visa), direct payment or by invoice.
The invoice goes via Svea Ekonomi to split over longer periods if desired.
By making a purchase with BNR Products AB - you also agree to our terms of purchase.
Terms & Conditions
Partner agreement
Purchase agreements are written with:
BNR Products AB
Prästgården Od 524 96 Ljung
Org.nr: 559149-7762
Generally
These general terms and conditions apply to consumers and traders when the customer trades at BNR Products AB,
unless another special written agreement has been signed between the customer and BNR.
When the customer acts as a consumer (private person), the compulsory rules that exist under the Distance and Home Sales Act (DHL) and the Consumer Purchase Act apply.
If you want to read more about these, we refer to the Consumer Agency's website.
In order to trade at BNR, the buyer must be of legal age or have the permission of the plaintiff.
As a consumer, you always have the right to have your complaint case reviewed in the General Complaints Board (ARN).
If the customer thinks that an item purchased from us is wrong but we do not agree - there is a dispute.
To have this dispute tried, the customer turns to the General Complaints Board, Box 174, 101 23 Stockholm, www.arn.se.
We participate in the dispute settlement process and follow ARN's recommendations.
The customer can also contact the municipality's Consumer Counselor and the
Swedish Consumer Agency for advice and assistance or the European Commission's online dispute resolution portal
(applies to those residing outside Sweden). The link to the online platform is: http://ec.europa.eu/odr
Unless otherwise stated in these terms of purchase, the Buying Act applies when selling to companies / traders.
For Business to Business:
Disputes regarding the interpretation or application of these General Terms and Conditions and related legal matters shall be settled by arbitrators.
If, in the event of a dispute, the value of what is manifestly not exceeds ten times that at the time of invoking arbitration in respect of the basic amount according to the law (1962: 381)
on public insurance, the dispute shall be settled by sole arbitrator who, at the request of the party, is appointed by the Stockholm Chamber of Commerce.
Return Policy
Under the Distance and Home Sales Act (DHL), you as a private person have the right to cancel your purchase within 14 days without having to state a reason.
The deadline starts on the day you receive the product. The item should be returned to us within 14 days of you claiming the right of withdrawal.
If the product has been used more than reasonably to check functionality, deductions for value reduction will be made (if the product can be considered used).
The deduction is deducted from the amount refunded.
Put the product back in the original packaging, incl. accessories such as cable, instruction manual, batteries and remote control.
If you return according to the right of withdrawal, you are responsible for the return cost. Remember to save the receipt when you, as the sender, are responsible for the return.
Once we receive the product (s), a refund is made for the product (with any deduction for value reduction).
NOTE! The cost of any shipping of the goods to you will not be refunded.
It may take about 14 business days from the time we receive and approve your return before you can receive the refund.
Returns are sent to:
BNR Products AB
Prästgården Od
524 96 Ljung
NOTE! We do not accept parcels that are sent against postage or as recommended.
Exemptions from the right of withdrawal:
The right of withdrawal does not apply to goods which, due to their nature, cannot be returned or which can quickly deteriorate or become old and goods that are specially ordered.
The right of withdrawal does not apply to a service where fulfillment has commenced with the consumer's consent during the withdrawal period.
The right of withdrawal does not apply to companies / traders.
Warrantys
You have full guarantee on all products you buy in accordance with current legislation. In addition, some products have an extended warranty.
In case you need to register the product with the manufacturer to activate this extended warranty - we will help you with this as far as possible.
This may include registering the machine number and the date of sale with the manufacturer.
The warranty does not apply if the fault is due to an accident after the customer has received the goods or if you have failed to follow the maintenance and installation / service instructions.
BNR Products AB reserves the right to repair the product or replace it.
Deliveries
Delivery methods, conditions and delivery time vary depending on the type of goods and country.
For example, a specially ordered one may take longer to deliver than one that is in stock in connection with the order.
Normal delivery time for stocked products is about 1-3 days. For sparsely populated addresses, to islands that require ferry transport and addresses in the north of the country
can be a few days longer than normal delivery time due to longer distance and ferry rules for dangerous goods, for example.
We use different transport companies for delivery to you. Delays can occur in their delivery times.
We are not responsible for the delivery time when the package is transferred to the transport company. We are happy to help you to determine the reason for any delay.
In the event that the delivery of the goods is delayed from what has been agreed or from what can reasonably be assumed to be normal delivery time, we ask you to contact us as soon as possible.
In this way we can quickly and easily investigate the cause of the delay.
In the shopping cart you can choose between a couple of different modes of transport and between different suppliers on most products.
If you have better conditions for picking up a package from a special supplier - we recommend that you choose this method of delivery.
Transport damage
If your product / package is damaged during transport, we ask you to report the incident to our customer service.
Transport damage we recommend that you notify us as soon as possible from the receipt, but no later than two months from the receipt.
If special circumstances exist, it can be reported later. Failure to follow these guidelines may result in the product not being reimbursed.
When returning a transport injury, keep the following in mind:
Return the package as soon as possible to the postal service or the shipment that delivered it. Remember to send by invoice and / or shipping note.
Make a report at the post office / haulage and give us the case number.
Replacement deliveries are free of charge.
Remember to save the receipt when you are responsible for the return.
For a quick and easy return you should contact our customer service.
NOTE! We do not accept parcels that are sent against postage or as recommended.
Unpacked packages
We are not responsible for packages that have not been picked up within a reasonable time. We are also not responsible for unpackaged packages returned to us.
Unclaimed packages returned to us are shipped at your risk and you are responsible for the shipping cost. It is therefore important that you pick up a package even if you have regretted your purchase.
If you, as a customer, have failed to pick up the package, but want the goods, you pay the shipping cost for the second shipment.
